It's a day ending in "Y", therefore you must hate me!

[hiddenmuse]

Or so it goes with one of my more mercurial (and ancient) clients.

I swear, I could talk to her one day and be the best thing since sliced bread. The next day, I'm the scourge of the earth because I'm breathing the same air.


About a month or so ago, we add a driver to her policy, as requested. A couple of days later, she calls back and bitches about how something was wrong on the salutation of the letter. Then, it's the ID card - a driver listed shouldn't be on there. Which, of course, wasn't even mentioned in the initial conversation.

So, just when things are squared away, and the dust settles, she calls to make a payment on the policy. And tells me how I'm such a pleasure to talk to - how she enjoys working with me.

Apparently, that was all to smack me back down again, because today, she calls me, with major sand in her craw. She finally got the endorsement adding the driver (requested - and contested by the company - a month ago), and she's being charged for this change. Why is she being charged to add the driver? Why is the other driver still on the policy? She assumed that the WalkerAuto policy allowed you up to 2 drivers before they started charging an additional premium. If they can't removed the additional charge, go ahead and delete the driver that was added last month, she's not in the household anyways.


Somebody kill me, please. No wonder I was having dreams of standing at the bus stop, and having late teens/early 20-somethings pelting me with rocks.

Comments

[moon-wise-muse.livejournal.com]

Ew...if it makes you feel better, we have someone like that over here at the library. Calls everyday and does nothing but complain. I'm in the same boat as you hun. Cheers! :|

[peppervl.livejournal.com]

So...wait. She expects to not be charged for an additional driver? Because...what...that's not additional risk for the company?

And if the driver isn't in the household, then why was he/she added in the first place?

Sounds like insurance fraud to me.

[princessmeesh.livejournal.com]

Ugh, the wonderful world of Insurance. I deal with stupid people almost every day of the week at work. My favorite is when someone calls and says "I just got this bill from you, what should I do with it?"