(no subject)
Mar. 24th, 2005 03:31 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
hiddenmuseRight now, I'm surprised that I don't have a humungoid bruise on my forehead from smacking the heel of my hand on my forehead after talking to clients on a daily basis.
Some of their requests are fairly reasonable - quotes for homes they are looking to purchase, or cars they are buying. Even the occasional claim. It's when they call in and say, "I'm closing on a house *tomorrow* and need insurance." ::headdesk::
Today's Rat Bastard award winner is the client that traded in a 2001 sports car for a 2005 sports car - not as expensive, mind you - and bitched because the premium didn't go down as much as he'd expected. When I played with the figures, and he still got grumpy over it, he said "I don't know why ... my record is clean*. There shouldn't be any problems." Oookay.
Well, dude, Strike One - you've had accidents, which affects your insurance rate. Strike Two - we're sending you monthly nastygrams to get you to pay the damn bills, which in turn affects your credit score with the company - which also affects the rate. Strike Three - you're driving a friggin' sports car. Four doors or not, it's still considered a sports car by the company - and you're getting the best possible rate.
What really got me was his request that I get quotes with other carriers. Fine - that can be done. When he asked if he should hold while I do this - I wanted to laugh in his ear. Instead, I asked if I could call him back, since it would take a little time to get the figures together.
* Saying "My Record Is Clean" will automatically get me thinking that you've got Kirk Hammett's driving record (i.e. - you've been to traffic school to get tickets fixed, because you're a speed demon). So please don't say it to your Insurance Geek. Ever.
{Yes, I made a reference to Metallica *and* their documentary, Some Kind of Monster at the same time - even while the room is spinning!}
Some of their requests are fairly reasonable - quotes for homes they are looking to purchase, or cars they are buying. Even the occasional claim. It's when they call in and say, "I'm closing on a house *tomorrow* and need insurance." ::headdesk::
Today's Rat Bastard award winner is the client that traded in a 2001 sports car for a 2005 sports car - not as expensive, mind you - and bitched because the premium didn't go down as much as he'd expected. When I played with the figures, and he still got grumpy over it, he said "I don't know why ... my record is clean*. There shouldn't be any problems." Oookay.
Well, dude, Strike One - you've had accidents, which affects your insurance rate. Strike Two - we're sending you monthly nastygrams to get you to pay the damn bills, which in turn affects your credit score with the company - which also affects the rate. Strike Three - you're driving a friggin' sports car. Four doors or not, it's still considered a sports car by the company - and you're getting the best possible rate.
What really got me was his request that I get quotes with other carriers. Fine - that can be done. When he asked if he should hold while I do this - I wanted to laugh in his ear. Instead, I asked if I could call him back, since it would take a little time to get the figures together.
* Saying "My Record Is Clean" will automatically get me thinking that you've got Kirk Hammett's driving record (i.e. - you've been to traffic school to get tickets fixed, because you're a speed demon). So please don't say it to your Insurance Geek. Ever.
{Yes, I made a reference to Metallica *and* their documentary, Some Kind of Monster at the same time - even while the room is spinning!}
