"What A Sad, Pathetic Person You Are ..."
Sep. 30th, 2002 05:11 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
hiddenmuse(that would be directed at a client who is very grumpy and probably has a condescending streak)
Yes, I talked to Mrs. X today (name changed to protect my ass - only due to habit, not like anyone knows her), and heard another neverending spiel about how she almost killed herself with anxiety over a certified letter from the insurance company, how the old agency was run by arrogant bastards (pot calling the kettle black, much?) and jealous CSRs that didn't handle her business properly.
I could tolerate the berating of her former agency's owners ... but when she talked about a CSR that was fat (about 250 lbs. in her opinion), chain-smoked, looked like a man and was "sassy" to her - and was probably fired for those exact reasons, I had to say something. I told her that I didn't think the CSR was fired due to her looks at all, that if she had a general bad attitude and was rude to everyone, that would be feasible, but looks had nothing to do with it.
Then, I was treated to her diatribe about the certified letter, and how she worried herself so much over it all weekend, that she couldn't get anything done today. (Get a life, lady!!!) When she asked about getting a refund since the policy was re-written through our agency, I explained that she would have to take that up with the old agency. She balked at that, and I told her politely that this is a two-way relationship. That right now, it was necessary to contact them, even if she wanted nothing at all to do with them.
Sherry overheard part of the conversation and figured out who I was on the phone with. She came up to me and said that she needed to see me for an emergency meeting, then winked. I told Mrs. X that I had been called into a meeting, but that her producer would be more than willing to help her. Of course, the producer was telling me, "I don't want to talk to her". I just replied, "Well, I'm sorry, but I have things to be done today." and hung up.
God, it felt so good to tell her in so many words to bugger off. I like this whole assertiveness thing. ;)
Yes, I talked to Mrs. X today (name changed to protect my ass - only due to habit, not like anyone knows her), and heard another neverending spiel about how she almost killed herself with anxiety over a certified letter from the insurance company, how the old agency was run by arrogant bastards (pot calling the kettle black, much?) and jealous CSRs that didn't handle her business properly.
I could tolerate the berating of her former agency's owners ... but when she talked about a CSR that was fat (about 250 lbs. in her opinion), chain-smoked, looked like a man and was "sassy" to her - and was probably fired for those exact reasons, I had to say something. I told her that I didn't think the CSR was fired due to her looks at all, that if she had a general bad attitude and was rude to everyone, that would be feasible, but looks had nothing to do with it.
Then, I was treated to her diatribe about the certified letter, and how she worried herself so much over it all weekend, that she couldn't get anything done today. (Get a life, lady!!!) When she asked about getting a refund since the policy was re-written through our agency, I explained that she would have to take that up with the old agency. She balked at that, and I told her politely that this is a two-way relationship. That right now, it was necessary to contact them, even if she wanted nothing at all to do with them.
Sherry overheard part of the conversation and figured out who I was on the phone with. She came up to me and said that she needed to see me for an emergency meeting, then winked. I told Mrs. X that I had been called into a meeting, but that her producer would be more than willing to help her. Of course, the producer was telling me, "I don't want to talk to her". I just replied, "Well, I'm sorry, but I have things to be done today." and hung up.
God, it felt so good to tell her in so many words to bugger off. I like this whole assertiveness thing. ;)
