hiddenmuse (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
hiddenmuse) wrote2011-09-29 12:13 am
hiddenmuse) wrote2011-09-29 12:13 am
Customer Service - and the story I couldn't tell
Not that it was a bad story or anything; it just takes my aphasic brain about a million years to spit out the story in addition to my already being a crap storyteller (when it comes to oral storytelling).
The background: we had a continuing education class yesterday, and part of it was for "World Class Customer Service". At one point, there was a discussion about instances of good customer service we'd experienced in the past 30 days. My experience was the prior Friday - I went to one of my favorite piercing/tattoo shops to get a piercing checked out, as well as to see about getting some new jewelry. In the middle of looking at the jewelry, I had a seizure. The employees were really nice, helped me to a seat and one of them (Becky - love her!) stayed with me while I came out of my seizure and back into reality.
While my co-workers and everyone else know about my epilepsy and understand that seizures happen from time to time - I'd probably have to add that whole deal to the story (bleargh), which could make me as well-liked as a co-worker who sometimes gets the subtle death glare when she opens her mouth in one of those continuing education classes!
So yeah good customer service is not freaking out if I have a seizure in your shop, and being really chill about the whole situation. I appreciate it, because I'm already mentally freaking out as it is and the last thing I need is everyone else around me doing the same or worse.
The background: we had a continuing education class yesterday, and part of it was for "World Class Customer Service". At one point, there was a discussion about instances of good customer service we'd experienced in the past 30 days. My experience was the prior Friday - I went to one of my favorite piercing/tattoo shops to get a piercing checked out, as well as to see about getting some new jewelry. In the middle of looking at the jewelry, I had a seizure. The employees were really nice, helped me to a seat and one of them (Becky - love her!) stayed with me while I came out of my seizure and back into reality.
While my co-workers and everyone else know about my epilepsy and understand that seizures happen from time to time - I'd probably have to add that whole deal to the story (bleargh), which could make me as well-liked as a co-worker who sometimes gets the subtle death glare when she opens her mouth in one of those continuing education classes!
So yeah good customer service is not freaking out if I have a seizure in your shop, and being really chill about the whole situation. I appreciate it, because I'm already mentally freaking out as it is and the last thing I need is everyone else around me doing the same or worse.